PLACING ORDERS

Please note: Once an order has been placed, it cannot be cancelled or changed.

• We do not ship to PO Boxes
  
• Standard processing time: 1-3 Business days (orders placed after 10:00 Am AEST may process the next business day.
• processing times may be longer during holidays or peak periods.

• All Australian orders include GST in the sale price.
  
  
  

INTERNATIONAL SHIPPING

• All international orders ship via Standard economy air.
• Shipping method cannot be changed after checkout
• Please allow 4-5 business days for processing before dispatch

• payment collected in full at the time of placing pre-order
  
  

• You will receive an order confirmation email and, once shipped, a tracking number.
• For any order inquiries, please contact accounts@iikanji.com

If you purchased Route Protection, you may file a claim directly through Route.

How to file a claim:

1. Open your Route confirmation email
2. Click "Resolve an Issue"
3. entre your ID and email address
4. Select the issue type (lost, stolen, or damaged
5. Add a short description
6. Submit the claim